Post-sales customer service and support is where the real work begins – especially for companies with subscription and consumption-based businesses. Your customers rely on your MSP partners to host, run and maintain your technology for them. Many MSPs go further and run entire functions for your customers on top of your technology.
For companies that care about post-sales support, encouraging usage and adoption, and increasing consumption of your services it’s critical to work closely with your MSPs and other partners that work with your customers.
PartnerTap makes it easy for account managers and customer success teams to work in concert with the MSPs engaged with each of your customers. Using data from PartnerTap these teams will be able to prioritize MSPs for investment and work with the right MSPs to drive more usage at each account.
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Get an ecosystem-wide view of all MSP engagements
Ecosystem Sales Platform
PartnerTap is the only partner ecosystem platform designed for the enterprise. We make it easy to automate your account mapping, identify net new sales opportunities, and share pipeline with partners.
- Invite unlimited partners to connect and share real-time data with you, or start by uploading all the partner account spreadsheets you already have
- Control what data you share on a partner-by-partner basis
- Instantly map millions of accounts to see your mutual customer and prospect overlap
- Improve customer retention with a network of aligned partners surrounding each customer
- Identify new sales and expansion opportunities to go after with each partner
- Empower sales teams to leverage partners and accelerate deals with the best partner on each account
- Push partner data back into your CRM so sales, marketing, and customer success can see the partners engaged on each account, lead, and opportunity
- Share pipeline to let your partners track real-time changes to your co-sell or reseller deals
- Build-up an ecosystem-wide view of your customers, prospects, pipeline, and partner impact on your business
- Use multi-partner Ecosystem Reports to pinpoint specific accounts for specific partner-to-partner expansion strategies
- Get credit for the revenue partners unlock for your company – and the revenue your company drives across your ecosystem
- Build an ecosystem data lake with all your partner data
- Sail through the toughest security reviews with a SOC2 Type II certified solution that has already passed the toughest industry reviews at customers like ADP, SAP and HPE
PartnerTap Accelerates Ecosystem Growth
10x More partner sales opportunities
$110M Deal sourced and closed with PartnerTap
100% Real-time account mapping